PAGE 1 HEALTHCARE ? COMPLEXITY MANAGEMENT NHS QUEST tackles the wicked problem of falls in hospitals Client background NHS QUEST is the first member-convened network for Foundation Trusts who wish to focus relentlessly on improving quality and safety. NHS QUEST members work together, share challenges and design innovative solutions to provide the best care possible for patients. The Falls Clinical Community was formed by NHS QUEST in 2013 to reduce falls and the harm from falls in hospital ward environments. Client challenge Despite significant efforts by many people in the health service over many years, none have succeeded in reducing falls reliably across acute care. The issue exhibits the characteristics of a ‘wicked problem’ - these are typically not

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