PAGE 1 HEALTHCARE ? COMPLEXITY MANAGEMENT NHS England tackles the complex problem of Nutrition and Hydration Client background NHS England oversees the budget, planning, delivery and operation of the NHS, with the aim to “improve the health outcomes for people in England”. NHS England was formed in April 2013 as a result of the Health & Social Care Act 2012 reform and incorporates the functions of the earlier National Patient Safety Agency. Client challenge Ensuring adequate nutrition and hydration across the health service, and related care service system, is a significant and longstanding challenge. It remains a serious and high profile patient safety concern. Previous initiatives and efforts, by many different people and organisations, have succeeded i

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