Case Study

Next Generation Pharmacy Benefit Partner Deploys HIPAA - Compliant Sales and Service Cloud

Next Generation Pharmacy Benefit Partner Deploys HIPAA - Compliant Sales and Service Cloud

“West Coast Consulting Group succeeded in implementing a new Salesforce system with best-practices that enables us to scale our business to the next level” - John Romano, Business Operations Leader Next Generation Pharmacy Benefit Partner Deploys HIPAA- Compliant Sales and Service Cloud ORGANIZATION SmithRx INDUSTRY Healthcare HEADQUARTERS San Francisco, California SUMMARY • 10-weeks for Sales & Service Cloud re-launch • Designed HIPAA compliant data model • Deployed Sales & Service Cloud without business disruption • Implemented forecasting and revenue reporting • Achieved great pipeline visibility • 100% adoption Challenge San Francisco-based technology company SmithRx has built a new type of Pharmacy Benefits Management (PBM) system on state-of-the-art platform technology. Th

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