“Our new system helps us maximize agent performance. Using the dashboards it’s easy to identify, retain, and grow our top performing Service Engineers. We can now motivate our teams with real time recognition and coach individuals to meet key metrics and desired behaviors.” - Eric Kwok, Senior Director Worldwide Support & Logistics Networking Leader Deploys Service Cloud Globally ORGANIZATION A10 Networks INDUSTRY High-Tech HEADQUARTERS San Jose, California SUMMARY • 3-month implementation • Deployed Service Cloud across five continents • Migrated case data from home- grown system • Integrated with Oracle Financials • Deployed Customer Communities with Knowledge Challenge Based in San Jose, Calif

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