Case Study Cloud Contact Center Software Company Background Based in Portland, Maine, NexRep is a sales-driven call center specializing in direct response marketing for businesses, including hair salon chain Drybar, prominent direct retailer Tristar Products (HealthMaster, Flex~Able Hose, Genie Bra), and clothing and household retailer Orchard Brands (Appleseed’s). Unlike conventional call centers, NexRep recruits, contracts, and certifies

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