Case Study

Nexon Korea Corporation Increases Operational Efficiency, Improves Customer Experience

Nexon Korea Corporation Increases Operational Efficiency, Improves Customer Experience

Pages 2 Pages

Nexon Korea, a leading gaming company, deployed Splunk Enterprise to gain real-time visibility into user behavior across its virtual worlds. Previously burdened by manual, time-intensive data collection, Nexon now benefits from faster issue detection and resolution, reducing MTTR from days to minutes. Splunk enables proactive abuse detection, improved customer support, and optimized operations. Marketing teams leverage real-time insights to launch targeted campaigns and personalize user experiences, while infrastructure maintenance efficiency increased tenfold, allowing staff to focus on innovation and growth.

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