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Nexon Scales Managed Services with Edwin AI

Nexon Scales Managed Services with Edwin AI

LogicMonitor
Pages 5 Pages

LogicMonitor helped Nexon Asia Pacific transform IT operations with Edwin AI, significantly reducing incidents by 67% and alert noise by 91%. The AI agent automates incident detection and response, freeing IT teams to focus on client needs instead of constant alerts. By integrating advanced AI capabilities, Edwin AI accelerates root cause analysis, enhances operational efficiency, and improves customer service, enabling Nexon to scale managed services effectively while optimizing resource allocation and reducing downtime.

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