News Corp Whilst News Corp's service desk provided great levels of technical support, it wanted this to be matched with great levels of customer service. To achieve this, News Corp turned to QA for a customer service course tailored to the challenges of the service desk environment. The Challenge As the publisher behind three of the UK's most popular papers (The Sun,The Times, The Sunday Times), it is important that News Corps's business runs smoothly. As the main point of communication between the business and its IT infrastructure, News Corp's service desk plays a crucial role. With over 5,000 employees relying on its support, News Corp wanted to ensure the service desk's technical expertise was complemented by the soft skills necessary to deliver high levels of service. To this end, New

Join for free to read