Newcastle NHS Foundation Trust is using a Tiger Communications solution to challenge phone abuse in real time and cut costs by 80%.
Newcastle NHS Foundation Trust is using a Tiger Communications solution to challenge phone abuse in real time and cut costs by 80%.
2 PagesCopyright © Tiger Communications plc Challenge The Newcastle upon Tyne Hospitals NHS Foundation Trust is one of the largest healthcare trusts in the UK, with seven major sites and an accident and emergency department which alone deals with over 75,000 patients every year. Its 12,000-plus employees have more than 8,000 extensions at their disposal, and the number is increasing all the time. A huge re-organisation of the network went live in January 2004, when all the switchboards were amalgamated. “Ours is a uniquely complex system,” says Clare Stewart, Switchboard Supervisor and Call Log Administrator for the Trust. Her job became increasingly demanding when the Trust achieved Foundation status in 2006. “We were already trying to save money,” she says. “Now the Trust had to
