Helping a financial solutions company to control a pan-European telephone system in 12 countries
Helping a financial solutions company to control a pan-European telephone system in 12 countries
2 PagesCopyright © Tiger Communications plc Challenge “We have a number of client teams in each of our 20 European offices, in 12 different countries. That is the first part of the problem,” explains the Contact Centre Application Manager for this well-known and respected financial solutions company. Before he approached Tiger Communications, he had no way of obtaining even basic metrics for those teams or, in fact, any other information at all about the use ofthe division’s several thousand telephone handsets. Getting hold of that information was vital if the company was to rationalise its phone system and use, monitor sales call activity and identify any potential abuse. A further complication was that the users in 20 offices relied on many different networks for their phone ser
