Challenge Executive Summary Customer: The Salvation Army Location: UK Number of Employees: 1000+ Challenge Monitoring usage across departments Tackling personal usage Subverting potential fraud issues and identifying serious misuse Managing nuisance calls The need to move to a Managed Service Solution Tiger Suite Near real-time call data access Fraud Detection Notifications and Alerting Personal Billing Departmental Chargeback Evolution to a Managed Service Results Calls charged correctly to staff Receiving alerts in near real-time allowing for immediate action Nuisance callers were tracked, resolving situations swiftly and easily Switching to a Tiger Managed Service ensured the organisations needs are always met, both technically and practically The Salvation Army

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