Case Study - Newark & Sherwood District Council Online Procedure Manual Phil Ward, Revenues & Benefits Manger at Newark & Sherwood District Council said: ‘Although we had system manuals and a number of adhoc documented policies and procedures, the Revenues & Benefits Service had not consolidated nor documented the majority of the existing practices, or developed these into written policies. This issue was highlighted in our recent internal audit reports. In addition, the Service recognised that a self-assessment training module could be used to identify specific training areas amongst staff, and could be used to develop staff. We therefore decided to document existing practices and policies into a consolidated online procedures manual in respect of core systems and l

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