Although Birmingham City Council, Revenues and Benefits had started the process of consolidating procedures into one location, the Lotus Notes database being used was clunky and unsophisticated. Documents could not be indexed properly, the lay out could not be changed and it was not possible to link other documents or to refer users to other sections of the database. Revenues and Benefits selected Destin Solutions to provide a procedure manual that would encompass Benefits, Council Tax and NDR. During and following installation of the manual, the support received from the Destin Consultant was invaluable. He understands the difficulties we face and provides suggestions to help improve the end user service. Destin is being used to provide staff with access to: ? Procedures fo

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