The UK-based division of Europe's second largest delivery operation, of fering a 'first- class' range of services covering all aspects of domestic, European and international parcel delivery , providing fast access to all the world's major business regions. The Client CASE STUDY This highly innovative leading UK parcel delivery business was constantly developing new business services to better meet customer needs. This was always undertaken in a highly dynamic way through continual incremental development, which unfortunately led to these incomplete changes adversely impacting the live day-to-day operation. Both the business management and the IT team recognised that although innovation delivered a competitive advantage, it needed to be delivered in a more structured way . The Challenge Sp

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