The UK-based division of Europe's second largest delivery operation, of fering a 'first- class' range of services covering all aspects of domestic, European and international parcel delivery , providing fast access to all the world's major business regions. The Client CASE STUDY This leading UK parcel delivery business, recognised for its innovation, was looking to further dif ferentiate itself from the competition through the development of new services. One such innovation was the introduction of an 'early morning' service across the complete network. From the outset the business understood this would need the co- ordination of: ? Sales and customer service ? Marketing ? Operations ? IT ? Legal The success of the outcome, would depend on the ability of the business to synchronise the ef

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