New Model Launch Wednesday, January 1, 2014 CHALLENGE The client realized that to meet the high expectations for the new vehicle, excellent aftermarket support was critical. They set a target of 96% first-pick availability (FPA) for the launch’s first day onward, involving: 3,600 new part introductions (NPI) 1,100 common parts 500,000+ configurable vehicle variations 18,000 customer pre-orders 3.5 million pieces ordered 300 vendors 15 regional di

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