Case Study
Humboldt-Universität zu Berlin is increasing employee and customer satisfaction
Humboldt-Universität zu Berlin is increasing employee and customer satisfaction H umboldt-Universität zu Berlin is one of Germany‘s 11 universities of excellence. When it comes to international comparisons, the University is also one of the top 10 German institutions of higher education. The University uses all of its strengths to be a place of outstanding research and teaching. Each year, over 5,000 young people choose to study at Humboldt- Universität zu Berlin.They can choose from a range of 185 courses in nine faculties. More than 32,000 students are enrolled at university. The Counselling and Information Services offer advice in the Student Service Center (SSC) on all decisions related to studies, e.g. choosing courses, study problems, change of subjects or planning educa