New Forest National Park Authority improves effi ciency of its ICT Department with Identifying the need for a helpdesk solution New Forest National Park Authority was created over three years ago and one of its main objectives is to oversee and regulate the development and use of land. It assesses proposed developments in relation to national and local planning policies, taking account of other relevant factors including the impact of proposals on the National Park. The Authority consists of around 80 staff with expertise across a range of disciplines including planning, conservation, recreation, education, fi nance and communications. It also has a small ICT department consisting of two IT technicians who are responsible for maintaining all hardware and software within the Autho

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