Indigo-Belcom have demonstrated flexibility in developing a tailored support solution to allow CityFibre to provide carrier-class level support to its customers. Indigo provide a professional “one-stop solution” for a key customer providing a single point of contact (SPOC) for all network support issues. Our challenge With a requirement to provide an outsourced service desk to support the aggressive CityFibre network growth, CityFibre sought a national partner to front their Operational Support model. The requirement specifically required a partner that understood the 24x7 demands of a service provider, using the latest fault management systems backed up by a network of 24x7 engineers to assist with customer faults. Our solution Indigo-Belcom’s 24x7 support organisation were ab

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