Challenge: Rapid Business Growth Outpacing the Industry The company produced and shipped its first firewall in 2007, debuted on the NYSE with an initial public offering in 2012, and went live with Prophet by Baxter in 2013. Named on Fortune Magazine’s Top 50 companies changing the world, the company’s growth significantly outpaces the industry as evidenced by a 28% year-over-year increase in revenue in 2017. At this crucial stage of maturation, it was more important than ever to ensure customer satisfaction by honoring the commitments to their service level agreements (SLAs). In the 5 years of partnership with Baxter, the global cybersecurity leader managed a rapidly growing business that included: • 2x increase in number of field sites • 2.2x increase in supported materials • 5x

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