Netcall Estimates Saving 700 Years of Wait Time Each Year at Contact Centers
Netcall Estimates Saving 700 Years of Wait Time Each Year at Contact Centers
3 PagesCase Study Netcall Estimates Saving 700 Years of Wait Time Each Year at Contact Centers Praises Dialogic’s Use of Open Standards in Its Products Case Summary Challenge Netcall, a leading provider of automated callback solutions, wanted to launch a hosted version of its flagship call management solution QueueBuster. Solution Netcall looked to Dialogic ® technology to provide voice processing and other features such as tone signaling, alon
