1 CUSTOMER SUCCESS STORY NetApp Improves Customer Support by Deploying Cloudera Enterprise Overview NetApp creates storage systems and software that help customers around the world store, manage, protect, and retain one of their most precious assets: data. To better support its customers, NetApp offers AutoSupport, an integrated and efficient monitor - ing and reporting technology that constantly checks the health of NetApp systems. Customers leverage the My AutoSupport portal on the NetApp Support site for proactive systems management capabilities and insight into storage configuration, capacity, utilization, efficiency, and health-check information. The Challenge AutoSupport collects over 600,000 data transactions weekly, consisting of unstructured logs and system diagnostic in

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