Success Story Enterprise Intelligence Solutions Customer Neopost Industry Mailing Solutions Solutions Impact 360 ® Quality Monitoring ™ Impact 360 Workforce Management ™ Impact 360 Speech Analytics ™ Region EMEA Location 29 countries across Europe Number of Agents: Approximately 6,000 Results • Improved customer service Net Promoter ® Score by 15 percent. • Reduced calls to the contact centre by 42 percent through billing system changes.

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