The Challenge NCP needs no real introduction as one of the most well-known of British brands. However, what may not be known is that their portfolio of over 600 town, city and airport locations extends across the entire UK. With car parks of all shapes, sizes, ages and condition this diversity creates a unique challenge in terms of the maintenance of its buildings, Mechanical & Electrical (M&E) and Lift assets. In recent years, NCP’s Technical Services team have maintained a high standard of budgetary and quality management, driving improvements year-on-year via a third party help-desk service covering the entire UK property portfolio. This help- desk service provided full management of all reactive and planned maintenance through a dedicated supply chain. NCP undertook a full procurement

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