our passion. your possibilities. For Navarro CEO Xavier Villarreal, the need to improve HCAHPS scores by engaging EVS staff is what drove the hospital to switch EVS vendors and pursue a new partnership with Crothall Healthcare at the start of 2013. Especially at a facility like Navarro—which is the sole hospital provider in the community—having an EVS team that feels genuinely appreciated and engages with patients can dramatically impact

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