NativeChat Enables Deeper Patient Engagement at Dr. Shterev Hospital
NativeChat Enables Deeper Patient Engagement at Dr. Shterev Hospital
2 Pages© 2019 Progress. All Rights Reserved. CASE STUDY NativeChat Enables Deeper Patient Engagement at Dr. Shterev Hospital INDUSTRY Healthcare PRODUCTS Progress® NativeChat SUMMARY Using a chatbot developed with Progress NativeChat, Dr. Shterev Hospital reduced the workload of its contact center by 49%. This enabled the customer service team to spend more time on patient calls that require deeper engagement, resulting in improved customer satisfaction ratings and more bookings. Challenge Dr. Shterev Hospital is a state-of-the-art medical facility and one of the first private hospitals to specialize in reproductive medicine in Bulgaria. With over 29 years of experience in fertility treatment, founder Atanas Shterev and his team have helped thousands of patients across the country st
