CASE STUDY SAME DAY, BETTER SERVICE Historically, the company’s same-day shipping operation had relied on dispatchers and drivers in the field to make all shipment dispatching decisions and order changes. Dispatchers would assess each new incoming shipment to determine delivery due time, courier capacity and availability, and route planning. But as demand grew, the dispatchers’ time window to make decisions shrank. Also, dispatchers were unable to make modifications mid-route, limiting their ability to optimize based on the most current conditions. MercuryGate Final Mile was deployed to automate most moves. This enabled the best possible pickup and delivery scheduling combinations. MercuryGate Final Mile executes route optimization in real time, taking into account all variable

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