Case Study
National Money Service Provides Special Customer Service with Artisoft’s Award-Winning Software-based Phone System
National Money Service Provides Special Customer Service with Artisoft’s Award-Winning Software-based Phone System
Financial Services ® National Money Service Provides Special Customer Service with Artisoft’s Award-Winning Software-based Phone System Computer Telephony Industry Application Profile — In financial services, the key to success is quick response — whether to the increasingly competitive business environment or to a valued customer looking for service and advice. Providing information quickly is especially vital in cyberspace, where users are accustomed to the speed of “point and click.” National Money Service (NMS), a national loan processing company headquartered in Overland Park, Kansas, operates nationally via its Web site, www.webfastcash.com. Because it does not have a storefront or face-to-face interaction with its clients, NMS has always deemed it particularly important to provide