Financial Services ® Consumer Credit Counseling Maximizes Investment and Provides Room for Growth with Artisoft’s Award-Winning Software-based Phone System Computer Telephony Industry Application Profile — Telephone traffic was on the rise at Consumer Credit Counseling Services (CCCS) in Sacramento, California, but the company’s traditional proprietary phone system was stifling the company’s growth. “It wasn’t growing with us and it was very expensive to scale up,” said Kathy Stutts, president of the non-profit company that counsels people in challenging financial situations. The company’s call center handles between 8,000 and 10,000 incoming calls each month. Outside of the regular business hours, requests for emergency credit counseling were forwarded to a remote call center, but those c

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