Case Study© 2011 Survey Analytics | 800 326-5570 The National Heart, Lung, and Blood Institute (NHLBI) provides global leadership for a re- search, training, and education program to promote the prevention and treatment of heart, lung, and blood diseases and enhance the health of all individuals so that they can live longer and more fulfilling lives. And because NHLBI communicates their various initiatives and re- search findings to patients, families, health care professionals, scientists, media outlets, and more, they wanted to improve their customer service and business processes to ensure excel- lence in all of their pursuits. NHLBI wanted to ensure that their staff as well as their respondents would be able to easily interface with the survey platform, so the partnered with Surve

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