AmLaw 100 Firm Achieves Unprecedented SLA, 31% Cost Savings, and Improves Attorney Experience
AmLaw 100 Firm Achieves Unprecedented SLA, 31% Cost Savings, and Improves Attorney Experience
2 PagesCASE STUDY Mattern 223 Wilmington/ West Chester Pike Suite 104 Chadds Ford, PA 19317 (610) 459-7750 www.matternassoc.com AmLaw 100 Firm Achieves Unprecedented SLA, 31% Cost Savings, and Improves Attorney Experience This Philadelphia-based, AmLaw 100 firm has over 650 attorneys in 15 offices. Historically, the firm's back office equipment decisions had been decentralized, providing a great deal of autonomy to each office to select equipment and service providers that best suited each offices’ needs. As the firm grew and experienced several acquisitions, the resulting situation in the firm’s equipment fleet was less than desired: machines were in various states of functionality as well as a mix of manufacturers and financial obligations. Some of the offices possessed gear that was
