Overview The Municipality of Lyngby-Taarbæk (LTK) is situated north of Copenhagen. It consists of Lyngby, and several smaller towns and villages. Lyngby-Taarbæk is home to around 55,000 people. Challenge LTK’s IT department manages more than 10,000 users, with communities at headquar- ters, and in the district schools. It also man- ages a public IT service, with a network of kiosk devices. All audiences have different IT needs and to manage the IT assets, L TK originally de- ployed Altiris (Symantec). Bjørn Kelsen from Next Level Education works with L TK and explains some of the challenges faced: “Although Altiris had worked well with Windows XP, when L TK decided to upgrade its infrastructure from Windows XP to Windows 7 , using a new version of Altiris, things started to

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