Overview The Municipality of Lyngby-Taarbæk (LTK) is situated north of Copenhagen. It consists of Lyngby, and several smaller towns and villages. Lyngby-Taarbæk is home to around 55,000 people. Challenge LTK’s IT department manages more than 10,000 users, with communities at headquarters, and in the district schools. It also manages a public IT service, with a network of kiosk devices. All audiences have different IT needs and to manage the IT assets, LTK originally deployed Altiris (Symantec). Bjørn Kelsen from Next Level Education works with LTK and explains some of the challenges faced: “Although Altiris had worked well with Windows XP, when LTK decided to upgrade its infrastructure from Windows XP to Windows 7, using a new version of Altiris, things started to go w

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