Network troubleshooting reduced from weeks to hours Troubleshooting of up to 15.000 IT users’ problems is a resource demanding task for the IT Department in the Soenderborg Municipality. Network analysis was always the last tool applied from the toolbox, but following implementation of Cascade Shark and Cascade Pilot from Riverbed, network analysis is now a shortcut to quickly localizing and resolving such problems. Support time has been re

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