Shane Zahn is the Director of Safety Ini?a?ves for the Mpls Downtown Improvement District (DID), a non-profit focused on making downtown Minneapolis a vibrant and a?rac?ve place for residents, businesses, and visitors. Zahn’s role and focus include violent crime, livability or quality of life concerns, chronic offenders, crime preven?on through environmental design, and emergency preparedness & response. Prior to ac?va?ng 24/7 So?ware as an incident management system, DID had no so?ware in place to conduct effec?ve outreach management. A?er deploying 24/7 So?ware, Zahn was able to enhance his street outreach collabora?ve and also u?lize the pla?orm during their Super Bowl LII collabora?on with security organiza?ons. The results from implementa?on were remarkable, from outreac

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