Moving from on-premise software to the Cloud with VCC Live DHL is the largest logistics company in the world, with a presence in more than 220 coun- tries. With a workforce exceeding 350,000 employees, they provide solutions for an almost infinite number of logistics needs, including international courier, parcel, and express mail services. www.dhl.com Challenges As the world’s largest logistics company, DHL operates the most comprehensive global express network in the industry. In order to ensure a consistently-level of customer service in their contact centers across the globe, the company always looks to utilize the latest technology solutions. Before starting to use VCC Live’s cloud-based solution for their con- tact center needs, DHL was using a 10-year-old, outdated on-premise

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