Managing customer data in a 100% secure way United Call Centers is a global leader in providing multilingual call center services and a hy- brid solution combining cloud & physical contact center setups using home-based remote workforces while also having a physical brick-and-mortar contact center. The company offers front-office outsourcing solutions throughout the world, with more than 250 remote operators capable of supporting all languages. https://unitedcallcenters.hu Challenges Recently, the concept of hiring remote agents has become more popular in the call center industry. One shortcoming of this business model is that agents are, in theory, more easily able to access sensitive information on customers than if they worked in a physical call center. Thus it is an even bigger

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