Mountain States Health Alliance (MSHA) is the region's largest healthcare system with fourteen (14) hospi- tals, eighty (80) clinics, serving twenty-nine (29) counties in Tennessee, Virginia, Kentucky, and North Caroli- na. MSHA’s integrated healthcare delivery system includes twenty-one (21) primary/preventive care centers and numerous outpatient care sites. MSHA is committed to “Bringing Loving Care to Health Care.” They passionately pursue healing of the mind, body, and spirit as they create a world-class healthcare system. The health system has 9,000 team members; a 1,220 physician medical staff; 3,500 volunteers; and 1,000 students. CASE STUDY “JTS Health Partners is a highly professional organization with honesty and integrity. Their change management and information technology l

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