Motorola Solutions, a global telecom leader with $7.3B in revenue, modernized its digital experience after 35% of customer searches returned no results, frustrating users and hindering eCommerce conversions . Partnering with Coveo, they unified search across 16 regional sites, deploying AI-powered search and recommendations on five English sites within two months. Machine learning delivered immediate improvements: 97% of visits now find relevant content, search success rose 23%, and visits to search success increased 12% . Features like contextualized results, query suggestions, typo corrections, and intelligent “no results” pages improved personalization and engagement. Motorola now plans to expand Coveo globally, retire legacy systems, and embed self-service for partners and customers.

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