Coveo Smart Snippets accelerate self-service by identifying queries that are actual questions and displaying direct answers within search results. This reduces the need for customers to click through to content, enabling faster resolution and improved experiences. Smart Snippets integrate easily into websites, self-service portals, communities, chatbots, and in-product experiences. They leverage contextual information with machine learning models to provide personalized answers tailored to each user. As an out-of-the-box solution, Smart Snippets can be deployed quickly with clicks rather than code, offering Coveo customers immediate value at no additional cost.

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