CASE STUDY Touchpoint Solutions for Better Outcomes The Challenge With mounting uncertainty surrounding healthcare reform and hospital reimbursements, programs focusing on educating patients about their medications and lowering costly readmissions are among top priorities for hospitals. Patients not fully understanding their medication information and/or experiencing dissatisfaction with the amount or quality of the medication education they received while in the hospital contributes to our nation’s lowest overall HCAHPS score (medication communication) and is one of the leading causes of preventable readmissions. Furthermore, there is growing evidence that patients who understand their discharge medications and fill their prescriptions before leaving the hospital have lower readmi

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