Charleston Area Medical Center - CAMC Improves Patient Admission Process with Welcome Video and SmarTigr
Charleston Area Medical Center - CAMC Improves Patient Admission Process with Welcome Video and SmarTigr
2 PagesCASE STUDY 4191 Fayetteville Rd. Raleigh, NC 27603 T 877 432 9076 info@telehealth.com www.telehealth.com Touchpoint Solutions for Better Outcomes The Challenge Today’s larger healthcare facilities can be confusing and somewhat frightening for patients who are not familiar with the hospital environment. Patients and their families are not always prepared or are uncertain as to what to expect when being admitted for a multiple-day stay. The admissions process is the starting point for inpatient services. A patient’s first impression helps establish a framework for a positive or negative experience that impacts patient perception and satisfaction. The Solution When Charleston Area Medical Center in Charleston, WV, rolled out the SmarTigr Interactive Patient Education system across
