Mercyhealth Hospital and Trauma Center - Mercyhealth’s Endoscopy Unit Improves Patient Satisfaction and Staff Efficiency with SmarTigr
Mercyhealth Hospital and Trauma Center - Mercyhealth’s Endoscopy Unit Improves Patient Satisfaction and Staff Efficiency with SmarTigr
2 PagesCASE STUDY The Challenge Mercyhealth Hospital and Trauma Center’s Endoscopy Unit in Janesville, Wisconsin performs 5,000 procedures each year. Quality discharge teaching after an endoscopy, colonoscopy, or a combination of the two procedures is crucial for optimal outcomes, but can be challenging. Patients arrive for these procedures with limited health literacy, language and cultural barriers, stress and anxiety, and the full scope of patient education challenges that are universal to any setting. The Endoscopy unit, however, has unique issues that compound difficulties in educating patients. At discharge, patients are still recovering from sedation, which can significantly impact retention of information. Written handouts are provided but are frequently discarded, misplaced or fo
