Like many small teams, Moderna’s regulatory organization relied on spreadsheets to track health authority (HA) questions and responses. When the pandemic hit, the number and urgency of HA queries increased dramatically as Moderna moved swiftly to release a COVID-19 vaccine. To keep pace, their regulatory team needed a more proactive, efficient way to respond to HA requests. Fortunately, a solution was close at hand. In less than five weeks, Moderna was running a faster, more scalable HA query management process with Veeva Vault RIM. Increasing Efficiency of Responses Despite receiving similar questions from multiple health authorities, Moderna’s subject matter experts often spent valuable time addressing them separately.

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