CASE STUDY Family Leisure Family Leisure saves money and improves the customer experience with Convey Engage About Family Leisure Founded in Cincinnati in 1967, Family Leisure sells swimming pools, pool tables, trampolines, patio furniture and other home leisure products in the U.S. through its physical stores and e-commerce site, FamilyLeisure.com. For more than 40 years, the company’s mission has remained the same: work tirelessly to meet customer needs by creating a family-like relationship with every shopper. Business Challenge As Family Leisure headed into the busy 2016 patio season, the company was struggling to balance exceptional service with the influx of “where’s my order?” calls, particularly around large item shipments. Family Leisure knew it could create a better exper

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