“One of ServiceMax’s biggest benefits is its customizability. I haven’t come across anything that we couldn’t integrate with ServiceMax.” — Jeff Jaeger, Field Service Manager, ShotSpotter Gunshot Detection Leader ShotSpotter Taps ServiceMax for Complete Visibility into Every Product, Work Order, and Service Partner When someone fires a gun on an urban street, there’s a good chance ShotSpotter is listening. The gunshot detection firm provides sensors to more than 90 cities aroud the world. Together with their teams, they pick up the sound of gunshots, analyze it to eliminate false-positives, and alert authorities to the precise location. But for the system to work, ShotSpotter’s network of sensors must always be listening—a job that falls to the company’s field service team. “If our

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