Problem resolution times halved Qlik’s associative technology boosts value proposition of Microland’s SmartInsights platform Q LI K .CO M CUSTOMER STORY DATA ANALYTICSProblem resolution times halved 2 “We can give customers meaningful KPIs in as little as two weeks and that is our value proposition. They now have their fingers on the pulse of things and Qlik’s associative technology enables that to be done very seamlessly and very fast.” Satish Sukumar, Chief Automation Officer, Microland CUSTOMER STORY Need for crucial differentiator The world of IT infrastructure management is a densely populated and highly competitive arena. Microland, formed 31 years ago and headquartered in Bengaluru, is a highly regarded provider of ITSM services. Microland has a workforce of 4,500 in

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