AT A GLANCE: SITUATION: • Needed to unify its telephony system across 11 locations, implement a contact center to improve patient services, measure agent performance, and enable practice staff to answer calls quickly and efficiently. • Prior system did not support contact center capabilities or unified communications SOLUTION: • The Mitel deployment included its cloud-based phone system, IP400 phone terminals, and Enterprise Contact Center (ECC). RESULTS: Mitel hosted VoIP system and Enterprise Contact Center solutions help Capstone Pediatrics improve patient satisfaction and encourage regular office visits. • Cost savings of $1,000 a month • Higher revenue due to an increase in patient visits • Improved customer service • Calls answered in less than 30 seconds Case Study: Capsto

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