After ten years of operating in a fiercely competitive market, Hotelbeds has achieved international leadership as an online accommodation wholesaler. It has been part of the International Group, TUI Travel plc since 2007, and Hotelbeds has over 45,000 hotels in 147 countries on its books, employs 6,000 people worldwide and sells more than 14 million overnight stays each year. Hotelbeds Hotelbeds counts on Mitel to support its leadership About Hotelbeds • Global B2B provider of incoming travel services to travel trade professionals worldwide. • Palma de Mallorca (HQ) and 132 offices in 38 countries. • 6000 worldwide employees. Customer Needs • Flexible IP telephony that can grow with the business. • Improve customer service and operational efficiency using enhanced contact centre f

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