From the moment you walk into Well Life Medical’s Massachusetts practice, you notice it’s a little different than many doctors’ offices. With soft music playing in the background, the waiting room offers a calm, relaxing environment. The decor and natural lighting are what you might find in a spa or hotel lobby. There’s even a kitchen off to the side hosting a cooking class for diabetic patients. Most importantly, the overall patient experience seems to be more pleasant and inviting than what many patients expect when visiting a doctor’s office. This experience was not always the case. The primary care practice’s previous office was located in an old building that was, in many ways, completely opposite of the patient experience they wanted. For instance, the exam rooms were too

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